Tuscany Series Barbecue at Costco
The Tuscany Series BBQ by Altima at Costco sells for $399. Which is a good value for the money?
The pros of this bbq are all the features you get for the money
- All Stainless steel parts on this grill are constructed of 304 stainless
- Large 812 square inches of grill space
- 3 individually controlled stainless steel burners at 13,000 BTUs each
- 1 infrared burner for searing meats (25% of grill space)
- 13,000 BTU rear infrared rotisserie burner
- 10,000 BTU side infrared burner
- Porcelain coated steel warming grate
- Ideal rolling grates. removable grates roll to help prevent sticking during clean up and supposedly make clean up easier
- Lined bbq cover
- Minimal assembly - takes about 1 hour to put together with two people
- LP gas model, Natural gas conversion kit available at Coscto.com
Costco Tuscany Barbecue by Altima at Costco Pictures
Things I like about the grill
Compared to other BBQs Costco has carried, the Tuscany is vented in the back but still allows for the grill to get well over 500 degrees. The temperature gauge goes to 900 degrees and maybe that's possible with all burners on high, but really no need to go that high even if you want to flash sear.
The storage space underneath is large enough to hold the rotisserie when you are not using it.
Negatives about the Tuscany Series
The cover has a large logo that I don't particularly like. Also, not sure how much I'll use the infrared burner in the grill. It takes quite a bit of the grill space up. Lastly, the trade off of the protective coat on the grill is that it stays looking clean, but if it's scratched, it will rust.
Tuscany Series By Altima Costco Replacement Parts and warranty
Tuscany Series Grills by Altima have a 2-year warranty on the stainless steel panels and a 1-year warranty on all remaining parts. This is a little short for burners and igniters. Replacement parts may be ordered by calling 1-800-229-5647
Carmen on August 11, 2019:
I need to replace the battery for the electric ignition and dunno if it is a special battery or just a AA battery
BRUCE on May 29, 2019:
Sorry have to go against the natural wisdom provided by the readers, but I bought mine new in 2005 and just two years ago removed the base, side wings and moved to my new outdoor kitchen. The tents are rusting but other than that for the price I Paid then compared to what I see today I am sorry but its a bargain; cannot come close by todays standards with three infrared burners and today just running two center internal burners on med gets me up to 400 degrees very quickly. Always use the the rear infrared for rotisserie and used to run the side infrared for sauteed veggies. Always use the higher back table for corn or bread. JUst yest made the best baby back ribs. Searing steak is a luxury but learned to use internal side infrared for quick seared hotdogs. Found this article looking for replacements of my heat tents but looking forward to many more family bbqs.
Bill - Michigan on May 14, 2019:
Bought Tuscany Altra years ago and replace grates and burner covers last year. Two wheels broke off this past year; having burner tube attachment at back of grill and wheels at base welded for $100. Maybe I can get 2-3 more years out of it?
Ebb on May 07, 2019:
I also bought the grill several years back from Costco And just tossed it. Stainless steel held up fine but all the other parts including the base the doors just rusted like crazy and made the unit unstable. Very disappointing and just should have bought a Weber grill back then.
ken on August 18, 2018:
i bought mine 5 or 6 years ago and the outside looks bad, rust all over the top and it has always been covered.; The inside is a total rust bucket, burner supports are gone, burner covers are gone the grills are splitting, the igniter hasn't worked for years, the rear burner support is rusted out. Surely not Costco quality
Walid on August 06, 2018:
what is the infrared burner, i see a knob for it but not sure which burner is it and what it does? please explain
TT on June 17, 2018:
Mine is covered the whole time, the stainless parts still look great, but the rest of the unit are all rusted and crumbled, even the cart that is kept under the grill body. It is a bad paint job, perhaps they did not prime it correctly. The flame guards can be replaced, but the lips that the guards are seated on are all rusted, burned out and crumbled. It is not heat resistance. There is nothing you can do , but to throw it away, Poor quality product!
Mike L on May 22, 2018:
I just got one of these grills from a friend for free. I looked at it in the dark, seemed ok, lit and everything. Got it home, gave another buddy my old Thermos 4 burner grill (thing was a champ). Sat down to clean this thing up, OMG the USS Rustoleum. Sorely miss my old grill. Then to top it off, my buddy with the Thermos calls me up to let me know the grill is a rockstar..../me grumbles
mike b on April 01, 2018:
does this model have a inferred rotesserie and what does this model cost?
Sunil G on June 13, 2016:
I have the exact same experience as slogrown above. Bought it 6 or 7 years ago and grill began to rot after 2 years or so. it is unusable now as the rods and grates are too rusted and are metal is falling apart and rotten away. All the skin is peeling away. It has been kept covered when not in use but that has not helped. We barely use the grill two to three times each year and it cannot sustain that small of a use. Complained to Costco and tried to return it 3 years ago but they would not take it back. Looks like they wont stand behind this product they sold to us. Extremely disappointed.
George on May 17, 2016:
I drilled out the main grill infrared orifice with 1/16" dia drill. It was a little too much. Now I have to turn the heat down to keep from melting the cover screen. About 8 o' clock position works fine. I'm going to try to find a new orifice and drill it smaller. #60 drill used before, wasn't enough. It heated but would not glow.
slogrown on December 19, 2015:
I agree with all those who said this grill is awful. It is the nicest and worst grill I have owned. In 2009 I bought this grill at Costco and paid more for this grill than any before and it has lasted the shortest amount of time. This is the opposite of "you get what you pay for." It worked fine for two years and then things started to happen. For the last two years I have not been able to use most of the cooking area because the stainless steel rods were rotting away. Then, last year, the heat shields started rusting away. I tried to buy parts from the company and they said "they don't make grills anymore!" Now the lip that holds the heat shields up has rusted away. I didn't use it at all the last summer. This has been covered constantly when not in use. Not the product quality I expect from Costco. I will be trying to return it today. We'll see.
MattFromAtx on July 17, 2015:
I've had this grill since 2009 and enjoyed using it weekly if not daily. I replaced the grill plate and most of the heated parts after about 2 years. However, I have kept it covered 100% of the time and I have the problem where the supports for the grill plate and a lot of guts are all rusted away completely. You would think I had this sitting under a spray mist with the top open for 6 yrs. I asked Costco yesterday when I was there if I could return it, and they said yes no problem. It will be going back.
m8112 on June 18, 2015:
Do not buy this unit. Bottom rusted out in a year. Without a base the rest is just scrap. The base has a lip where the water pools up after hitting the side of the unit.
Mama Brownhouser on June 15, 2015:
We have had this barbeque for seven years, use it almost every day and have NOT had one bit of trouble with it, it is a wonderful barbeque. My only, and this is minor, complaint is that I don't use the searing unit on the side so it would be better used as more burner space. But there is plenty of that too!!
Simon on May 15, 2015:
The BBQ is junk. I bought one for my father in law about 6 years ago. He keeps it covered and only live here 6-months of the year. I bet it has not been used more than 20 times a year. He has replaced numerous parts and asked me to see if I could find a source, I had a look at it and thw whole inside has disintegrated. About th eonly thing left are the stainless steel grills. I have a one from BBQ galore and my Dad has a Weber, although both needing a few bits and pieces over the years, they are still going well after 25 years.
Paul Edmondson (author) from Burlingame, CA on April 01, 2015:
It's pretty old, but you never know what Costco will do - I agree that it shouldn't disintegrate.
James Fitzsimons on March 29, 2015:
So I have had this for a few years, doesn't get a whole lot of usage and looks absolutely brand new. I cannot believe when I went to replace the burner covers that the surrounding parts disintegrated. Too bad the inside wasn't as well constructed as the outside. What a shame to throw it away, it looks brand new (was always covered and under a roof). What is Costco's position?
Steve on March 15, 2015:
None of the important parts are stainless. After 3-4 years the grille will be useless. Loved it up until the point the burners, heat deflectors and the rest of the inside of the grille rusted away.
Paul Edmondson (author) from Burlingame, CA on February 17, 2015:
@Heather Six to seven years is a pretty good run for a gas grill, however, if they are really well maintained, they can lest decades. If you are in the market for a new gas grill, I'd recommend looking closely at Webber grills. While Costco doesn't sell them, they work really well and replacement parts are easy to get. Right now, I'm watching Craigslist to find a used one:)
Heather on February 16, 2015:
I bought the Tuscany grill by Altima from Costco probably 6/7 year ago. It is completely rusting and falling apart. I live in Southern California and rain is not the issue. It has always had a cover on it as well. I can't replace important parts like the burners as the parts the burners attach too are rusted away. The grills have disintegrated and the only thing that works like the day I got it is the side burner. Not sure how long these grill are suppose to last but I am now looking into a stainless steel grill with burners guaranteed for 10 years.
mike tofil on November 05, 2014:
Just paid $50 for same grill it's a little rusty around the bottom edge from a dog thinking it was afire plug for years ,i ran it through a test run everything works fine temp went up to 700 deg. F no problem all systems a go cooked like champ last owner didn't replace a thing said he would just spray it with cooking oil when grill cooled down i'll just do the same. If i get half the use the last owner did i'll take this one to Greenfield Village. Ps keep you posted.
Paul Edmondson (author) from Burlingame, CA on May 28, 2013:
Take it back to Costco. A $500 grill should last more than two bbq seasons.
andreia on May 25, 2013:
i bought it 2 years ago and the bloody thing is falling apart . used 2 times a month and now need to spent 250 dollars to change all the parts . its a joke !!!! dont waste your money !
jason on January 15, 2013:
I havehad problems with this grill also. My heat plates have completely worn out and the screws and bar that run across are rusted off. Shotty manufacturing on this grill. Igniter hasn't worked for about a year and the sid burner is a joke. No pleased with this purchase.
Paul Edmondson (author) from Burlingame, CA on January 09, 2013:
@cdwright9 - I have to disagree with that. Costco carries a few name brands - I've seen Charbroil and Big Green Eggs there. The best think about buying a grill from Costco is the return policy. If a BBQ disappoints, return it.
cdwright9 on January 08, 2013:
Never, never buy a grill from Costco. Stick to CharGrill or a brand name. I bought the Tuscany and have basically rebuilt it. Parts prices are a joke and Costco walks away from them once they are sold.
helenfaust on July 19, 2012:
i also have this grill and until late last year had no problem with heating up or melting. the heat shield did rust out and the bar with the igniters so i got new ones today and put them in. what i need if anyone can help me is the heat shield that goes over the crossover bar over the igniters. mine is rusted and i can't find a replacement for that part. i got the other heat shields but can't find that one. it protects the igniters. email me at firstname.lastname@example.org thank you
Josh S on June 27, 2012:
Bought this gril in April 2007, Have since replaced flavor bars, all ignitors, hose and regulator and burner. THE MAIN PROBLEM, will not get hot enough, knobs melt on the front, and the BIGGEST ISSUE.
The tub has rusted out, and that includes the bar that the ignitors mount to on the three main burners, There arent even screw mounts anymore. Looks like optimus prime chewed the metal up. Also the bar in which the burner tri bar mounts to is rusted out. No mounts left for the burner or ignitors. Called company they state that its a known issue, Costco had them cut some corners to meet the pricing their members desired. Well $400 is a lot to me even if 5 years ago. I covered this grill and maintainenced and broke down annually to clean. It was such a nice grill, best I ever had 4-5 years ago, I have put $120 into it now. I got up the courage to walk into Coscto, with my amex card and had them look it up. They are going to call the mfg and let me know they will do for big corp like Costco. Well , unless the manager is sending a new tub and i think we are at a loss here. Costco guarantees my satisfaction on everything they sell and I am taking them up on it for the first time ever. Ironically this grill is what made us join Costco. Bad thing, I dont see a decent grill in costco this year to replace it with They have a $600 grill and $1450 jenaaire. WHY o WHY does Costco not carry weber. I should have not believe the hype and went with a weber 5 years ago. The customer service person, was not phased by my request, just noted that it was above his pay grade, and that someone higher up on the totem pole would have to take ownership. Now I wait...
Paul Edmondson (author) from Burlingame, CA on June 15, 2012:
I just added a rating capsule up top, so now everyone can rate this product. I gave it three stars, but the costco return policy is five stars.
jim Matson on September 06, 2011:
Bought mine about 3 years ago, and am very unhappy. Small cover split after about 5 months. Hinges on propane tank door began rusting, along with support panel under right front door. last week the panel fell off, and then the door fell off. Wonder if they sell Costco "seconds".
Mark D. on July 27, 2011:
Bought my Tuscany in 2008. Have replaced 'flavor shields' and burner assembly twice (from www.clagrills.com). Have patched the cover with duct tape, mostly along the edges and seams. Now I find that the interior of the unit is almost entirely rusted out. The outside looks like new except that the base is rusting out too. I think I will try to get Costco to take it back. Wish me luck.
Rick on July 02, 2011:
Bouth mine at Costco. Top cover split after a few times of usage. Have had it about a year, no problem but right now, 4th July weekend, it will not stay lit.
Paul Edmondson (author) from Burlingame, CA on June 21, 2011:
Get a Weber. That's what I'm doing. I'm looking for a used Sumit model on craigslist.
Buddy on June 21, 2011:
bought in 4/2007. returned first one for bad ignitor and bought another. Now, lower frame and doors completely rusted. burner tubes, ignitors, flavor grids, 3 burner Z bar and grease shields rusted out. Paid $299 (on sale) Just burner parts\grids\z bar\shields nearly $300 from Sure Heat. Frame and doors will certainly fall apart soon. 4 year life reasonable? Not really - parent's weber gas grill is 12 yrs old and going strong.
JB on May 28, 2011:
I have not had my calls to 1-800 229 5647 answered during stated business hours of 8-5 eastern M-Fri. All I can get is a recording telling me those are their hours and the office is closed, even though I am calling during those hours. You will need replacement parts eventually, buy something else.
Kathy on April 28, 2011:
I have had my Tuscany SGR30M for 4 years and everything is rusted out on the inside, burners and hoods. This started a couple of years ago and has been getting progressivly worse. I just called Costco to see what they could do and they are calling manufacturer to send me all free parts. Maybe your Costco will do the same thing. I hope it works out because when it worked I loved my barbecue.
Dorge Huang on April 23, 2011:
Mine was barely just over 3 years old, I use it all the time in fall and this last week I was doing a clean up. Notice all the supporting parts of the burner, the side panels, the back panel, the burner plate were rusted out. Many are welded part which cannot be replaced as it is part of the frame. Not sure I would ever purchase this brand again. Costco usually mean quality at great price. This is neither
LT on April 21, 2011:
I've had my SGR30MLB just over 4 years and have considered replacing some of the rusted parts - flavor grids, and now the burner tube, but cannot bring myself to pay 1/3 to 1/2 of the sales price to fix an old BBQ. I suppose I've gotten my $$$ worth (compaired to some users), average use 1-2 times a week for 4 years. Now I see Costco doesn't even carry this model - maybe they've learned something! Back to researching a replacement BBQ...
Paul Edmondson (author) from Burlingame, CA on April 14, 2011:
Heck, I'd still pack it up and take it to costco. They may take it back.
JR on April 13, 2011:
only wish i would have seen your article 2 years ago. bought at costco 4.5 yrs ago, took a year to learn to bbq on unit (so hot), then it quit getting hot. called costco, they said over the phone i could not return it because it was a month shy of 3 yrs from purchase (should have taken it to store). paid $125 for new burner tube (disentagrated) really disappointed in costco at this point! now it wont heat past 175 degrees and infrared burners wont stay lit. this was a beautiful bbq when i purchased it, still is, has always been covered! worst bbq i've ever owned. my last bbq was 10 years old (patio cadie) gave to my brother-in-law, he's still using it. this bbq should last longer than 2 yrs **SHAME ON YOU COSTCO!** should have bought a WEBER
Jon M. on March 23, 2011:
DANGEROUS GRILL. When I finished assembling this grill, the instructions said to let it burn for 10-15 minutes to make sure that any packing grease was burned off before using it to cook. So I lit it and after 15 minutes, I went to turn the heat down. Just touching the control nob on the front burned my fingers! The cheap plastic knobs were melted and the rubber grips on the knobs were wrinkled because of the high heat. I found one knob that was not so hot that I couldn't touch it briefly to turn it off, but the rest required the use of a hot pad to turn. Problem was that the plastic just spun off the metal that the knob was attached to. So I had to reach under the hot grill to turn off the gas at the tank. Customer service said that they would replace the knobs, but they want me to pay shipping. Time to head back to Costco for a refund.
Paul on February 16, 2011:
Worst grill I have ever had. Looked great and worked for a couple of years before the rust took over the burners. But no fear they are still covered by warranty. What good is a warranty if the company will not replace the parts for a year? Always an excuse about just out of stock, twice, the producer lost the plans (really) we are moving production. I will keep calling cause I am damned if I will pay $400.00 for a grill that the company does not have the integrity to keep their warranty.
Paul Edmondson (author) from Burlingame, CA on February 08, 2011:
Nicely done. I know the looks you're talking about.
Josh on February 08, 2011:
To add to comment above....cleaned the BBq up nice to show all the rust, and costco took it back as it was on my account history that I bought it! Took the store credit since I plan to buy another there when they get in season. not too bad. Just gotta get past the looks as you walk that thing in there!
JOSH on February 04, 2011:
This Yunit is a Rust bucket! all the insides rusted out...the burners, the burner holders, the spark holders, the burner covers/guard, and even the medal piece on the side you can sit things on is rusted. I bought this thing 4-5 years ago, and it has done well until now. I have had cheap $149 coleman grills that have lasted longer. I have definitely used it, but could I dare return this? it is a bit embarassing but the thing is a huge POS with cheap metal!!
thom on January 27, 2011:
I have had the grill for two years, the cover didn't handle the nevada wind, but that is expected, the real problem is the knobs....they melt been thru two sets , tried to protect them by putting tin foil behind them...didn't help...otherwise I have had no problems and did convert to natural gas without a problem...
Sam on January 27, 2011:
Perhaps you can tell me why I can't get parts for this grill anywhere! I need the three grill plates - Note: one is different from the other two. I have had an order in since APRIL at Appliancefactoryparts.com. All they every come up with is, sorry the manufacturer isn't shipping any, we're trying. I challenge anyone to find where you can get theses 3 plates.
MarkT on January 18, 2011:
Not sure what all the fuss is about. I live in Oregon, land of moss and rust. My SGR30M has worked great, until lately. Flame is not hot as out-of-the-box, and the cover corners are worn. It's called MAINTENANCE folks! Parts aren't cheap, but if you treat your grill right, it'll treat you right.
Vivian on December 05, 2010:
JUNK,JUNK and JUNK....I don't recommended to any one!!!!
MJM on November 17, 2010:
JUNK JUNK JUNK!!!!!!!!!!!!!!!!! Cover split second use, one burner lasted 11 months, other two lasted 2 years. Flavor plates rusted through at 18 months, ignighter mounting screws have holes the size of quarters rusted out. Costco had NO problem returning this pile of junk.
Keith on October 28, 2010:
I have had the grill for a little over two years and you have to learn how to use it because it can get so hot over the infrared burner. I heat up the grill, leave the infrared on high, turn the regular burners to low and cook with indirect heat over the regular burners. With thick Costco steaks, I turn every 3 minutes for 12 minutes total for medium. Thinner steaks do the same using every 2 minutes turning for 8 minute total. The negatives are: 1 The grates are made of over 40 stainless steel rods that are terrible to take off and wash individually. 2 The plastic cover is so tight that it riped on the seamed edges as you take off & on. I called Tuscany right away and they sent me another but it was the same size which just doesn't work in Montana. The positives outweigh the negatives but it can be improved in fact I see the newer ones at Costco have changed the grate system to solid pieces making it easier to clean I would think. I would recommend this unit. It is the best one of the 5 I have used.
RB Greaves on October 25, 2010:
Bought mine from Costco 6 months ago and now the burner next to the searing grill will only light with a great deal of trouble. More so, the cover fit horribly tight and still being careful is splitting all over. The grill works for me but the cover is true crap
RC on October 16, 2010:
On a positive note, I have had this grill for 4.5 years and it has served me well, particularly considering the cost. The bad news is that the burners are now rusting through. It looks like replacements are around $100. Has anyone purchased these replacements and had any luck? Is 4.5 years a reasonable amount of time for them to last?
Maureen on September 15, 2010:
This grill is a piece of crap that I'll be returning to Costco the first chance I get. After 2 years of use the flavor grids have completely rusted through and now have holes in them. This grill has been kept covered when not in use and cleaned after EVERY use! I called manufacturer Sureheat (1800-229-5647) only to be told that this is a "common problem" and that they'll be happy to send me replacement parts for over $100!!
I cannot believe Costco is carrying such a horrible product. I hope they stop doing business with Sureheat!
Steve Fritsch, Cincinnati OH on September 12, 2010:
This grill is junk! This grill has the individual grill rods that will not stay in place. They keep falling out of the holes in the front of the grill that is supposed to keep them in place...thus leaving gapping holes in the cooking area. The mfg. should (free of charge) supply replacement full size grates. The engineer who thought of this should be fired along with their whole R&D department.
Wendy on September 01, 2010:
Thank you everyone for your comments. I bought this grill yesterday for $199.99 and thought it was a great deal. It is going back!
Sam on August 17, 2010:
I've replaced the burners way too quickly and now I can't even buy the simple heat plates for it. Three simple heat plate, even at $112!!! I can't get them shipped. Been on back order for 2 months. Don't buy this grill, don't buy from Costco. They drove the manufacturer to cheapen the parts to get the price down and Costco doesn't have the balls to stock parts or force manufacturer to supply same. One of the negatives of Costco.
Tim Q on August 17, 2010:
My grill is 3 years old. The cover lasted 18 months. The burner plates have holes in them. The igniters for the burners have rusted and fallen apart, don't work and spare parts online don't appear to include all the necessary parts to rebuild it. Costco said 2 year warranty so I'm out of luck. I'll never buy another grill from Costco because I thought they stood behind their products. This is without a doubt the worst grill I've owned.
Allan on August 14, 2010:
This is a waste of money. I can't beleive after 26 months all the insides need replacing. Costco gave me a really bad time about returning it. The best I could do was to get enough money to buy a different Tuscany that they are now selling. It cost about $100.00 less and has no side burner or rotisserie. Both covers are to small. I am not happy with this product or the way Costco handled it. I bought a Bar-B-Que at K-mart that lasted 6 years before needing to be rebuilt.
Bryan on July 30, 2010:
I've had this grill for two years. It worked only a couple times this summer they won't stay hot. Now I can't get gas to flow to the burners. We replaced the regulator and hoses but that made no difference. It's like something in the burners is clogged. I'm not sure what to do next.
john on July 28, 2010:
We have owned this grill for 3-4 years. It has spent it's entire life on a screened-in-porch at our lake house, so it has never been wet or left outside in sun/rain. An we cover it after each use. In total we have used 3 or 4 canisters of propane, so the grill has seen little use.
Yesterday I tried to start the grill and it would not ignite. I took off the grates and the flame covers (they were rusted almost through the metal). I found that all the metal used to hold the stainless burners and igniters in position were low carbon steel; so were the fasteners. Most of the fasteners had rusted and disintegrated so that there was nothing to hold the assembly together. It is a design problem. $3 or $4 worth of better quality materials would have prevented the problem, but they specified the very cheapest possible and had to know that it would not hold up. The concept of the grill is fine, the product design is good, but saving that last few bucks on cheap carbon steel instead of using stainless guaranteed that the grill would self destruct.
I am disappointed in Costco. A little more due diligence on their part would have prevented this disaster of a grill. I will be returning mine next week and while I am disappointed I do have confidence that Costco will make it right, but I won't buy another one from them.
lonnie on July 15, 2010:
i owned my grill for 3 years now with no problems at all except the cover is made way to tight which causes it to rip after a year of use i also had to replace my battery a week ago other than that i think its well worth its money we use it at least twice a week even in the winter
sara on July 10, 2010:
I ended up getting the new grill today on mark-down at costco for $199.99. it has to be better than the $200 grills at wal-mart. I'm sure they have improved the design since 2 years ago.
ryan on July 10, 2010:
I just returned this grill to Costco today after 4 years of use. It seemed to work well for the first two years and then things fell apart and broke after that. A quick list -
Cover ripped in a lot of spots, duct taped.
Burner ledge in back that supports burners rusted, drilled new holes, installed new hardware to support burners.
Heat Shields rusted, cleaned them up and painted with 1200degree rustoleum the 2nd and 3rd year, 4th year holes were apparent in shield.
Ignitor broke, reconnected wire.
Infrared burner grill/protector fell apart.
Screw fell out of the cover and i replaced it.
The last straw was my grill didn't fire up and i looked underneath at the tank thinking it had ran out and the plastic connector that connects from the regulator had broken (maybe a leak and it froze?).
The replacement parts for the shields and connector were going to be over $100 so I returned it. I took very good care of it and took it apart to recondition it every year because we BBQ a few times a week.
I was happy to cook on it when it worked but did spend a lot of time fixing things. You fix stuff so you dont have to return it but it all starts going south its time to deal with getting it back to Costco. Costco is freaking awesome and didn't bat an eye when we returned it. hope this helps.
susan on July 08, 2010:
I can't believe what I just read! I just bought one now and now I'm confused whether to return or try. It's the hustle of bringing it back. I'm not sure if I will try this.
Bob on July 08, 2010:
Igniter worked for about 14 months. It will not ignite anything, no matter what I do. They will sell me a replacement for only $84.00....What a deal. I now use a $2.00 Bic !
Peter on July 01, 2010:
If I had it to do all over again I would have brought it back the first day. I procastinated two years, It cooks OK but so does a campfire. All the metal that is not stainless steel is a very light guage and won't last long. Costco stands behind their products, so I have been oferred an exchange. It pays to shop Costco.
bill on June 21, 2010:
Only thing I have ever bought at Costco that I consider to be pure junk. Had my last grill (a weber) for fifteen years. Ive had this one for 3 and have to throw it out. Complete rust bucket (inside) uneven heat distribution, lighter fell out and I do not grill much at all.
Alicia on June 19, 2010:
Hmmm. Well, I bought this bbq at Costco today for a Father's Day gift. I got it for $299.99 as a Father's Day special.
I have to say that knowing Costco's return policy was the main reason for my purchase. I know if it's junk I can easily return it for a full refund. Hopefully we'll get our money's worth from this grill but if not I'll still be happy since I'll get my money back.
tomlando on June 15, 2010:
I bought one of these grills about 3 months ago, used for $55. the cart bottom is rusted and the paint is starting to blister. I have to light the main burners with a long lighter, but the sear and side burners light with the button. It is obviously and older grill. I just have to comment about how I like the way the grids are stainless steel, the sears work great, and so the does the rotisserie. The steaks I have made were as good as any resteurant I've ever had. I'm 60 and I have been to a few, haha. The cleaning temps are really high and works like a self cleaning oven. I am impressed what you get for the money and will probably buy a new one if this one dies. I think if you compare this grill to others in the same price range it's a no brainer. I would just keep it stored in a dry place when not in use.
Gary on June 14, 2010:
I bought this barbecue several years ago and it has worked flawlessly. It is starting to look rusty inside so replacement burners may become an issue down the line. I immediately converted mine to natural gas without any additional parts. I am an old potter who is comfortable with burner design. I was able to get all of the burners but one to work well by simply drilling the orifices. I no longer remember which one required that I also take the gas valve apart and drill it as well. Mine works great. I did have a problem when I turned on all of the burners at once. It got to seven hundred degrees and was too close to the house. It bubbled the paint. Guess that is why it is on wheels and I have it hooked up with a flexible gas line. Duh!!! This is not the gas line you use on a dryer but rather one that in more like an air compressor hose but made for gas. There are web sites that talk about this conversion in detail if you look around.
Becky on May 30, 2010:
We just bought the new model from Costco. My hubby very upset putting it together. Missing parts, screws not going it etc. We ended up bending the side door (the one to get to the LP tank) just trying to get the screws in. And a one hour assembly?? It took many more hours than that. But it's finally together, so we'll see how it goes from here.
Mark on May 28, 2010:
I have the same problem that Pat has...
Min is going to the dump after 18 months.
Vivian on May 28, 2010:
Don't buy it, after one year it is time to throw it away..... I don't recommended it to any one!
It is one of the worst! and my friend has one too and she a agree with me too.
John on May 26, 2010:
And here I was about to meet someone to purchase this model after seeing it on Craig's List. The reviews seem 70/30 in the "thumb's down" department and with this being a second-hand purchase, I don't have the luxury of Costco's return policy so it looks like my search continues. Thanks for starting up this forum, Paul
Al Mojtahed on May 18, 2010:
I have always been happy with purchases from Costco, but NOT this time. I bought my Toscany about two years ago. It looks like a 10 year old BBQ, the flavorizers are completely gone. The front edge has rusted out and the ceramic is gone. The wire grid supposed to make it is easy to clean, but it has bowed and it only stand on one side. Hate this piece of crap!! I can't beleive that Costco still selling it!
Do on May 16, 2010:
I have the same problem as Bill. Bought the grill 1 year ago, but could not get the sear burner to light. Just want to sear to work so I can grill better steaks. Too busy to return it to Costco, can't get it there without a truck anyways. Would rather try to make it work. Can anyone help?
JSTix on May 13, 2010:
The current model at Costco I noted this week is a CS784 "4-burner" 3x13,000BTU burners and 1x13,000BTU searing burner. The searing burner does take up at least a quarter of the space and I'm afraid that porous ceramic burner will just fill up with grease/ash. I saw a few questions above on that but no one else commented otherwise. After reading about more reviews than not having burner longevity problems, staining the house, melted knobs, etc. I will not be buying this model, regardless of how easy it is to return. Thanks.
Dee on May 10, 2010:
Argh!!I don't know what to do here!! I want a grill for my hubby for Father's Day/Birthday and I really can't spend more than $400 -so a Weber is out of the question.
I want to give this Costco grill and at least I have the added assurance of an easy return.
Comparable grills at Home Depot and Lowes only have reviews that go back a few months -they are all great, but not really much to say at that point.
bill on April 25, 2010:
my tuscany bque stated off good went down hill fast cover came apart with in the first 3 months.heat range between low and high is not good.if you rooll bque around on any uneven serfice doors fall off.after 2 years only 1 igniter works all my splash shields over burners have rusted and fallen apart.not worth the money in the long road .very hard to find parts.
Paul Edmondson (author) from Burlingame, CA on April 15, 2010:
I think a grill should last 3 years if it's covered and cared for. Costco will most likely take it back without questions.
Megan on April 15, 2010:
I've got the older Altima Grill - it's been 2 and a half years and the burner assembly has pretty much disintegrated - one of the shields has a huge hole in it. From reading here, I feel like the fact that it's falling apart is grounds for returning it. I'm not crazy, right? A $400 grill should last at least 3 years, right???
Frank on March 30, 2010:
Just bought cs892lp today will put together and use this weekend... you guys are scaring me it looks like I have a 50/50 chance on getting a good one!!
Rick S on March 25, 2010:
I own a Tuscany SGR30MLP grill,,, after buying it at Costco. The burner and burner covers rusted away after only a few years of use. That upset me to say the least. It could cost well over hundred bucks for replacement parts, which seemed totally unfair after only using it a few short years. I called the manufacturer expecting they would just give me stories, but you know what? They were so nice and so helpful and so very apologetic and they stood behind their product 100% and they sent me the burner and plates at no charge in the mail. I think this Costco vender is A OK in my book. In fact, I think Costco is one of the best business's right now especially considering the economic climat. They and their venders really do seem to care about their customers. How refreshing is that! I plan to write Costco and let them know how happy I am!
Greg on January 27, 2010:
At just over 2 years old, the burners and burner supports all collapsed inside the barbeque from rust. Completely rusted away. Returned it to Costco, full refund was given. Have now bought a stainless steel Weber, which is twice the grill this piece of junk ever was.
muchtall on December 23, 2009:
Update: I just returned my Tuscany SGR30MLP grill and NG conversion kit to Costco, TWO YEARS and several months after I purchased it, with no receipt. They still had the newer Tuscany CS892LP $400 model in stock this late in the season, so I immediately picked it up as a replacement.
I had considered buying another brand instead, but honestly I couldn't find a grill with nearly as many features as this for the price. I was also happy to see on the floor model that the problematic rear tube with dual igniters (http://images.google.com/images?q=SGR30MLP%20burne... was removed from this design, and replaced with 3 igniters independently connected to each burner. I have much higher confidence that this burner assembly will last far longer than 2 years. The burner replacements (RCOAZ00071A) should be far cheaper as well, as they are individual tubes, and not an assembly.
My recommendation is don't bother talking with Altima/Sureheat directly. Don't even call the Costco 800 number (they weren't of much help either). Just go into your local Costco, explain to them how the grill died on you far too quickly because of a design flaw, and you want to return it. If they tell you it can't be done, show them this thread.
I will be assembling the replacement grill after Christmas. Now I just need the NG conversion kit. I'll keep you all updated as to how it works out. Good luck!
Jeromy on December 20, 2009:
This grill is garbage. I don't think it's 2 years old yet and the entire BBQ is all rusted out. Floor & hinges holding doors rusted out, flavor grid disintegrated with rust, infrared searer disintegrated with rust, burner tubes disintegrated with rust, cross over burner rusted out, igniter not working. So rusted, cannot be dismantled to dump on Costco's doorstep. Can you even return to Costco?
Muchtall on November 18, 2009:
Same shoddy burner problem here. Had the grill for about 2 years and the rear burner tube simply broke off and fell to the bottom of the grill. It's irritating to see Costco carrying such a poor product.
Jeff on September 30, 2009:
FYI. All stainless steel 304 will rust after couple raining reasons.
Bill on September 14, 2009:
I bought the grill from Costco a couple weeks ago, did my first cook out on the grill last weekend. It seemed to grill great. The only thing is that I can't get the infrared side burner to light (keep the others closed as I only need the side burner to cook this time), I believe I installed it correctly, have not call their help line yet, does any one know whether this is their known problem, and how to get side burner to work?
I made a few scratch on the side panel when I put it together, will keep an eye on see if it rusts as some of reviews mentioned.
Chris in Simi on September 13, 2009:
GAS REGULATOR WENT BAD IN LESS THAN 2-YEARS
HOME DEPOT REPLACEMENT WORKED AT $60 LESS IN PRICE THAN MANUFACTURES REPLACEMENT
Tony on September 10, 2009:
Just got this model sku 321114. Does any oine know how to get the new metal nobs? Are they safe to use?
sally Allen on August 28, 2009:
We looked at the newest model at Costco today with the serving cart. Wasn't pleased at the looks at the front of bbq not being stainless and am glad to know now that if the front scratches, it will rust! Seemed a bit unstable when lifting the large lid, compared to the Brinkman we have now. Looks like, after reading all of the above, that Weber will be Googled for dependability. But, Costco does, indeed, have the best return policy.
Big Don in Michigan on August 24, 2009:
The knobs melted off of our grille. My wife called Altima's customer service number and was told they'd sell us new knobs for six bucks per knob and they would be the original plastic knobs. I'm so totally dissatisfied with this grille right now I'd tell anybody to stay away from buying one. I'm not even sure that it is safe to have the valves getting so hot that the knobs melt off.
Billy on August 17, 2009:
yes Patty that was a rebate that was good at Costco only as far as I know.
Pat on July 20, 2009:
We are in the same boat as a lot of others on here. I was finally frustrated enough to contact Costco and they said that they would accept a return. After 2 summers of fighting with it - knobs melting off and no heat = I am taking it back and getting a better barbeque that will work with a bit of wind. Disappointing to say the least.
Patty on July 19, 2009:
We're looking to buy the new model 321114 but we can't find any information on the web about the instant rebate you mentioned. Did you get a Costco instant rebate or a manufacturer's rebate?
susanne on July 12, 2009:
Just wanted to let you guys know that the new Weber Grill is far superior. Is was about $800, however the food cooks quicker, more evenly and everything is much moister. I hope you all have better luck with the Costco grill than we did. If not, I highly recommend the Weber.
Billy on July 12, 2009:
The box is collecting dust now :( still have yet to open and assemble, I have had no need or time to use it thus far, August looks promising though. The price is back up to 499.00. So at that price point don't know how it stacks up against the other comparable BBQs out there.
Touching back on what Mike said (6 days ago) What are the Pros and Cons to having cast iron grates ? I have heard that the cast iron needs to be preconditioned (seasoned) before initial use, that was news to me. So is there any truth to this ? If so Does anyone have any idea of how this preconditioning is done. I am a newbie to this whole grilling thing so if there is anyone out there that can pass on some knowledge it would be greatly appreciated. Thanks !